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WashClub NYC FAQ

If you don't find the answers to your questions in our FAQ, give us a call at (888) 920-1370 to speak with customer service, they will happy to help!

Answers to the Most Common Questions

What are your basic laundry services?

The WashClub NYC offers Eco-friendly dry cleaning and pickup and delivery laundry service from your residence or place of business.

What are your hours of operation?

Brooklyn Monday through Sunday with service available from 6:00AM through 10:00AM and 6:00PM through 10:00PM.

Manhattan Monday through Sunday with service available from 6:00AM through 9:00AM and 7:00PM through 10:00PM.

Do I have to be home for the pickup and delivery?

It is not necessary to be present for pickup or delivery as long as we agree upon the method to receive/drop off your laundry, e.g., do you have a doorman or not. In the case of a doorman building, you can leave your laundry, in a WashClub NYC bag, with the doorman and we will pickup/deliver your laundry with him. If you do not have a doorman, you can leave us a duplicate key to access your building and pickup/deliver your laundry from in front of your apartment.

Is there a charge or minimum amount for pickup or delivery?

For wash/fold and dry cleaning orders, the WashClub NYC requires a minimum order of $19.95. There is no charge for delivery of your laundry.

Do you offer dry cleaning services/tailoring?

Yes, we provide Eco-friendly dry cleaning and tailoring.

Do you have "Same Day" service?

We currently provide "same-day" service for wash-fold orders. Same day orders must be submitted by 4:30 AM that day; return will be anytime from 6:00-10:00 PM the same day. There is a $15 express fee.

How long does your laundry services take?

Return of your laundry occurs within 24 hours, depending upon weather and road conditions.

How do I pay for your laundry services?

You can pay for our cleaning services either by debit card or credit card. We accept all major credit cards.

Can I manage my laundry services requests via the Internet?

Definitely! We encourage you to create an account with WashClub NYC under the “Your Account” tab on our website. All the key information in your profile will enable us to accurately and professionally process your service orders.

What if I don’t have Internet service?

If you do not have access to the Internet, call us at (888) 920-1370. We will process your order, based on your requirements, in a timely manner.

Will my information be kept confidential and safe?

Absolutely! WashClub NYC makes every effort to protect your personal information in strict confidentiality. In the case of Internet provided information, we do not sell or provide this personal data to any third parties; it is only used to manage your order requests with the highest level of service possible.

What do I do if I have a problem with my laundry upon delivery?

Should there be an issue with your laundry, call us immediately and we will make every effort to resolve the matter to your satisfaction. Please understand that some issues, like persistent stains, may not be able to be resolved regardless of available products and our efforts.

Does Wash Club NYC handle corporate accounts?

Yes, we welcome corporate accounts with pickup/delivery from your office or place of business on a regularly scheduled basis. Please contact us via our phone at (888) 920-1370 or email us at support@washclubnyc.com for further details.