Have questions?
If you don't find the answers to your questions in our FAQ, give us a call at (866) 955-4406 to speak with customer service, they will happy to help!
WashClub offers pick up and delivery laundry services and Earth friendly dry cleaning services from your home, place of business, Airbnb, hotel, or nearly anywhere else.
Yes, we provide Earth friendly dry cleaning services. Dry cleaning is delivered within 48-hours or 72-hours, depending on your zip code.
We pick up and deliver seven days per week in all areas. Manhattan from 10AM-12PM in 2-hour windows. Brooklyn, Queens, and The Bronx from 9:30AM-8:30PM in 60-minute windows. Westchester from 9:30AM-7:00PM in 60-minute windows.
It is not necessary to be present for pick up or delivery as long as you specify where within the delivery notes. In the case of a doorman building, please leave your laundry with the doorman.
Depending on your location, WashClub has a minimum order starting at $37.87.
We currently provide same-day service for wash and fold orders only. Orders can be submitted as late as 10:30AM on the day of pick up. There is a $9.95 same-day fee.
Laundry is delivered within 24-hours. Dry cleaning is delivered within 48-hours or 72-hours, depending on your zip code.
You can pay for our laundry or dry cleaning services either by debit card or credit card. We accept all major credit cards.
Definitely! When you place your first order, you will create a customer account. Once you have a customer account, you can login to the secure customer area to manage your account. You can also access the secure customer area within the Apple iOS app and Google Android app.
Yes. Email us at support@washclubnyc.com, call or text customer service at (917) 540-0772.
Absolutely! WashClub protects your personal information in strict confidentiality. We do not sell or provide this personal data to any third parties; it is only used to manage your order requests with the highest level of service possible.
Should there be an issue with your laundry, please email customer service immediately at support@washclubnyc.com and we will make every effort to resolve the matter to your satisfaction.
Yes, we welcome employee/corporate accounts with pick up and delivery from your place of business. Please contact us via our phone at (866) 955-4406 or email us at support@washclubnyc.com for further details.
Yes, there is a fee of $10.00.
You can update your credit card or debit card within the secure customer area by clicking 'Account' or email us at support@washclubnyc.com.
